What services does Guest Assured provide?

Guest Assured offers a service designed to assist you with the time-consuming task of handling RSVPs – saving you time and money...and stress!

Your have the option of choosing our Basic  or Complete RSVP Service.  With our Basic RSVP Service, guests reply to your event by email to Guest Assured. We will compile your list of RSVPs and total guest count and send you a copy before your event - it's that simple! 

When you sign up for our Complete RSVP Service with Guest Assured, you will receive a unique Event ID, our 1800 toll free number and a personalised event webpage.  Instead of sending back a response card, your guests can respond online or by telephone 24 hours a day, at their convenience, saving you the cost of reply cards and extra postage as well as extra catering.  Guest Assured makes a professional impression on your guests, while giving you online access to your updated and password-protected guest list 24 hours a day, 7 days a week, without the hassle or waste of paper.  As part of our service, we contact any guest who does not respond by the RSVP date. We compile your guest list, giving you a more accurate head count and saving you tons of valuable time, leaving you to focus on planning other aspects of your event. 

More and more people are turning to Guest Assured for a modern approach to managing RSVPs. If you are just too busy with other things and you want to save on your event costs, you will be delighted with the benefits of this service!

 At what stage of the planning process do I order your services?

Order our service before ordering your invitations. You will be given either an email adress or a toll-free number, web address, and personalised Event ID to have printed on your invitation.

 

 Do I order my invitations from you?

No, we do not sell invitations. You may purchase them from wherever you choose. You should contact Guest Assured prior to having your invitations printed so we can give you the information to be printed on them, including your RSVP date, our 1800 number, your personalised webpage address (URL) and username/password or an RSVP email address.  Please see our sample invitation wording for examples.  
 

 How much does this service cost?

 

Our pricing structure is upfront with no hidden costs or surprises.  Please see our pricing information page.  For our Complete RSVP Service, the price is based on the number of invitations sent, not the number of guests invited.    An ‘invitation’ can include the name(s) of more than one guest (up to ten) but only one guest must RSVP for everyone on that invitation at the same time  For our Basic RSVP Service, price is based on the number of RSVP emails received. 

 When is payment due?

To secure your RSVP date with Guest Assured for our Complete RSVP Service, we require a non-refundable deposit of $75 (which is already included in our pricing) to cover the cost of set-up of your personalised phone message, webpage, guest list and Event ID number.  Payment is due in full before your invitations are sent out and before guests begin to RSVP. 

There is no deposit or set-up fee for our Basic RSVP Service. Payment is due in full before your event and is required before Guest Assured will provide your final guest list and count.

 
 What type of payment do you accept?

You can pay by EFT, Cheque or through PayPal.  Prices listed are in Australian Dollars (AUD).

 When do I receive the 1800 Number, Event ID, Website and Username/Password to have printed on my invitations?

 

Once you have paid your initial set-up fee, we will provide you with the information you need to have printed on your invitations.

 

 How should RSVP information be displayed on the invitation?

If you have signed up for our Complete RSVP Service, you should include your RSVP date, our 1800 number, your personalised webpage address (URL) and username/password. For our Basic RSVP Service, you should included yur RSVP date and our email address. Make sure to contact Guest Assured prior to having your invitations created or printed so we can give you the information to be included on them.  Please see our sample invitation wording for examples.

  

 How do I submit my Guest List to you?

We prefer for you to email your guest list to us in Excel format and will email a template for you to use. Please let us know if you wish to submit your guest list by fax or post. 

 

 What format should my guest list be in?

Microsoft Excel works well for this and we are happy to provide you with a template on which you will be able to enter your guest information.

 

 What if I need to add or delete names from my guest list after I have already submitted it?

If you need to make changes to your guest list, just send us an email with the details and we will be happy to make any necessary changes. 

Please note that you will need to pay the additional charge immediately if the extra guests/invitations put you into the next price bracket. An ‘invitation’ can include the name(s) of more than one guest (up to ten) but only one guest must RSVP for everyone on that invitation at the same time.

 

 How do guests reach our event webpage?

Guests will be given a personlised webpage address (URL) and will be asked to enter a Username and Password (if you have chosen to use one, which you will include on your invitations), allowing them to view your personalised webpage with information about your event and to submit their RSVP. 

  

 What will my event webpage contain?

All your event details and a form for guests to RSVP

Depending on your event, you can also include:

  • Special requests or instructions (ie. black tie or adults only)
  • Directions
  • Accommodation
  • Gift Registry and website links
  • Menu choices
  • Parking and Transportation
  • Wedding party details
  • Guest speaker details
  • And many more…

Click here to view our sample event webpage.

 How do guests reply if they do not have access to a computer?

 

As part of our Complete RSVP Service, you will be provided with a 1800 toll free number which guests can call to RSVP.  They will enter their Event ID and hear a personalised message for your event and then be asked to leave a message with their details and any additional information required. 

 

 Are you able to gather any additional information for me, such as meal choices or children's count?

Absolutely! There is no additional charge to collect information for the event. Just let us know what your needs are and we will request that information when guests reply online or by phone.

 

 What additional information can you provide to my guests as they RSVP?

 

As your guests reply either by online or by phone, they will receive details about your event and they can also receive additional information, such as gift registry, hotel accommodation, parking and transportation, dress code or theme, where to mail gifts, special instructions such as 'the attendance of children is discouraged due to limited seating', and much more.  

 How do we provide the information to you to appear on our event webpage?

 

Once you order our Complete RSVP Service, we will email you a form asking you for details of your event as well as any additional information you would like to include when guests RSVP.

 

 How can I view my guest list and replies?

We will provide you with a username and password to access your guest list, which is up-to-date and available to you 24 hours a day via our website. If you do not have computer access, we can provide updates through other methods such as fax, phone or post by request.  Please feel free to contact us to discuss your options. If you are using our Basic RSVP Service, your final guest list and count will be emailed to you after your RSVP date. 

 What is your procedure for contacting the guests that do not RSVP by the required date?

After your RSVP date, we will begin to contact those guests that have not responded.  We will make up to 3 attempts, if necessary, throughout the week. Your final guest list will be available one week after your RSVP date.

 

 What happens if a guest responds for my event, but they are not on my guest list?

We will notify you if this happens and we will ask you if you would like us to add them to the list or if you would like us to contact them.  If you tell us that they will be unable to attend, we will call and let them know this in a professional manner. We will explain that this is due to seating restrictions or any other reason that you provide for us.

 How long will our event webpage and guest list be available?

Your event webpage will be created and available to view online within one week after your set-up fee has been received and will be available until your event date has passed.  Your username and password used to view your guest list will remain active for about one month after your event date, so please print or save a copy of any information you wish to keep before it expires. 

 

 Can I view a sample event webpage?

Please click on the link to view a sample event webpage.

 

 Do you offer refunds?

 

If you have to cancel your event for any reason and no longer require our service, we will happily refund any money that you have already paid minus the set-up fee – provided it is before your RSVP date, you have not sent out any invitations and no guests have replied.  

 

 Do you have a privacy policy?

 

We do not rent, sell or give out any of your personal details or information (or your guests)  to any outside parties, at any time.  All enquiries are confidential.

 

 

Please do not hesitate to contact us with any other questions!


 

BACK TO TOP OF PAGE



Guest Assured
E-mail: info@guest-assured.com
www.guest-assured.com

Your RSVP & guest list management service for every occasion!

 

 Frequently Asked Questions - F.A.Q.

What services does Guest Assured provide?

At what stage of the planning process do I order your service?
Do I order my invitations from you?
How much does this service cost?
When is payment due?
What type of payments do you accept?
When do I receive the 1800 number, Event ID and website to have printed on my invitations?
How should RSVP information be displayed on the invitation?
How do I submit my guest list to you?
What format should my guest list be in?
What if I need to add or delete names from my guest list after I have already submitted it?
How do guests reach our event webpage?What will my event webpage contain?
How will guests reply if they do not have access to a computer?
Are you able to gather any additional information for me?
What additional information can you provide my guests as they RSVP?
How do we provide the information to you to appear on our event webpage?
How can I view my guest list and replies?
What is your procedure for contacting the guests that do not RSVP by the required date?
What happens if a guest responds for my event, but they are not on my guest list?
How long will our event webpage and guest list be available?
How can I hear a sample of how this service works?
Do you offer refunds?
Do you have a privacy policy?
Join us on Facebook!  

F.A.Q.